Senior Patient Access Lead — Hospital Operations

St Joseph Health; Bryan (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

St. Joseph Health seeks a day-to-day leader for hospital-based patient access operations across key areas. You will guide staff, coordinate workflows, and resolve complex registration and financial issues to ensure timely access and a positive patient experience.

You will support ED, main registration, and admitting workflows, while coaching the team to adhere to policies and deliver high-quality service in alignment with the organization's mission.

Qualifications

• 3–5 years of experience in patient access, healthcare registration, admitting, or related hospital roles.
• Experience in senior, advanced, or lead capacity within patient access or registration.
• Experience supporting ED, main registration, admitting workflows.
• Ability to communicate patient financial responsibility and options clearly.
• Experience with Epic and/or Meditech is preferred.

Responsibilities

• Provide day-to-day operational leadership and workflow coordination for patient access activities.
• Coordinate daily work assignments and area coverage to support patient flow and service standards.
• Escalate and resolve complex registration, insurance verification, authorization, and financial issues.
• Perform complex patient registration, insurance verification, and financial clearance as needed.
• Communicate financial responsibility, payment options, and financial assistance resources.
• Coach and support Patient Access Representatives and Financial Counselors to ensure accuracy and best practices.

Skills

Leadership

Workflow coordination

Patient access

Communication

Education

High School Diploma

GED

Associate degree

Bachelor's degree preferred

Tools

Epic EMR

Meditech

Job description

St. Joseph Health seeks a day-to-day leader for hospital-based patient access operations across key areas. You will guide staff, coordinate workflows, and resolve complex registration and financial issues to ensure timely access and a positive patient experience.

You will support ED, main registration, and admitting workflows, while coaching the team to adhere to policies and deliver high-quality service in alignment with the organization's mission.