Patient Access Supervisor: Lead & Develop Registration Team

aah; United States; On-site; USD 40,000 - 59,000; Full time

Job summary

Advocate Health in Georgia's Floyd Medical Center is seeking a Patient Access Supervisor to lead daily operations in the arrival inpatient and outpatient areas. The role requires supervising staff, training registrars, and ensuring accurate timekeeping and staffing to meet service goals.

As part of Patient Access and Health Insurance workflows, you will manage compliance with Medicare, Medicaid, and Tricare rules, plus run reports and coordinate with other departments.

Qualifications

• Background in patient access and health insurance is required.
• 1-3 years of supervisory experience is preferred.
• Excellent communication skills and attention to detail are essential.
• Knowledge of Medicare, Medicaid, and Tricare regulations is needed.
• Healthcare billing experience is preferred.

Responsibilities

• Assists Manager, Director, AVP in meeting performance goals for Patient Access Departments.
• Assist Manager in training of all registrars in all areas of patient access.
• Provides guidance and feedback on employee performance through rounding, auditing and screening of registration work and various computer reports.
• Registers and pre-registers patients as necessary to support the team.
• Assist Manager with the appropriate staffing of Patient Access areas.
• Assist Manager with completion of performance appraisals prior to due date.
• Reviews and assures that employee time is recorded accurately per Advocate policy.
• Assists manager in keeping current a departmental record (attendance and counseling sheets) on each employee which shall include: PTO's; Absent and tardy occurrences; Disciplinary actions and other counseling sessions; Commendable actions and incidents in support of the department and Atrium.
• Assures that all employees attend appropriate mandatory classes annually. Documents attendance on all mandatory and employee development classes attended, and dates of each.
• Represents Patient Access and Patient Financial Services at designated facility on operational issues.
• Responsible for daily cash management and valuables function to include daily and weekly audits as appropriate for the facility.
• Produces various reports and feedback to manager.
• Interacts on as needed basis with other Atrium departments which may be impacted by the Patient Access process.
• Promotes a positive hospital image to patients, visitors and physicians by adhering to the Atrium Core Values of Caring, Commitment, Integrity and Teamwork.

Skills

Supervisory experience

Communication skills

Attention to detail

Healthcare billing knowledge

Regulatory knowledge (Medicare/Medica​

Education

High School Diploma or equivalent

Job description

Advocate Health in Georgia's Floyd Medical Center is seeking a Patient Access Supervisor to lead daily operations in the arrival inpatient and outpatient areas. The role requires supervising staff, training registrars, and ensuring accurate timekeeping and staffing to meet service goals.

As part of Patient Access and Health Insurance workflows, you will manage compliance with Medicare, Medicaid, and Tricare rules, plus run reports and coordinate with other departments.