Patient Access Supervisor: Registration & Team Leader

UofL Health; Louisville (KY); On-site; USD 52,000 - 70,000; Full time

Job summary

UofL Health is seeking a Patient Access Supervisor to oversee pre-registration and registration for inpatient, outpatient and ER encounters. The role ensures accurate demographic data, eligibility and referrals are obtained while delivering excellent customer service.

The supervisor will train staff, monitor attendance, and manage payroll entries, with duties spanning cross-department collaboration and ongoing staff development.

Qualifications

• PC literacy with typing 30 wpm and 95% accuracy
• Excellent organizational, oral & written communication skills
• Three years of relevant patient access or billing experience

Responsibilities

• Responsible for determining staff’s work assignments.
• Monitors staff’s work, including registrations and financial documentation to ensure eligibility, authorizations, and referrals are obtained accurately and timely.
• Attends intra-departmental and specialty departments meetings.
• Oversee the arrangement of coverage for absent employees and employees on vacation.
• Trains new employees and ensure continuing education of current employees.
• Initiates and recommends disciplinary actions for staff including attendance guidelines.
• Performs orientation and annual evaluations of employees supervised.
• Communicate with other departments on a regular basis.
• Monitor staff to ensure they are portraying excellent customer service.

Skills

PC literacy

Organizational skills

Communication skills

Billing experience

Education

High School Diploma

Job description

UofL Health is seeking a Patient Access Supervisor to oversee pre-registration and registration for inpatient, outpatient and ER encounters. The role ensures accurate demographic data, eligibility and referrals are obtained while delivering excellent customer service.

The supervisor will train staff, monitor attendance, and manage payroll entries, with duties spanning cross-department collaboration and ongoing staff development.