Patient Access & Scheduling Specialist II

City of Hope; Arcadia, Northern (CA, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

City of Hope is seeking a dedicated Patient Office Representative II to support front desk operations in a fast-paced clinical setting. You will check in patients, collect copays, verify insurance, and ensure accurate demographic data within the EPIC EMR system.

Your role links patients with care teams and supports efficient scheduling and referrals across departments. You will coordinate appointments, assist patients with telehealth when needed, and handle routine clerical tasks while

Qualifications

• High school diploma or equivalent required.
• Two years of medical front office experience.
• Medical Terminology experience required.
• EPIC EMR experience preferred.

Responsibilities

• Check-in/check-out patients and verify information.
• Collect copays and reconcile payments.
• Verify insurance and link authorizations in EPIC EMR.
• Schedule and reschedule appointments and coordinate referrals.
• Perform administrative tasks and maintain office supplies.

Skills

Customer service

Scheduling

Registration

Administrative support

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

City of Hope is seeking a dedicated Patient Office Representative II to support front desk operations in a fast-paced clinical setting. You will check in patients, collect copays, verify insurance, and ensure accurate demographic data within the EPIC EMR system.

Your role links patients with care teams and supports efficient scheduling and referrals across departments. You will coordinate appointments, assist patients with telehealth when needed, and handle routine clerical tasks while