Front Office Operations Lead & Training Supervisor

City of Hope; Simi Valley (CA); On-site; USD 65,000 - 90,000; Full time

Job summary

City of Hope is seeking a dynamic Front Office Supervisor to coordinate front desk operations at multiple locations. You will lead front office staff, work with physicians and administration, and help develop policies to improve workflow and patient experience.

Responsibilities include training, performance evaluations, and ensuring accurate charge entry and coding support. The role requires leadership, communication, and a commitment to high-quality patient care.

Qualifications

• Seven years of medical office experience; BA may substitute for experience.
• Leadership or supervisory experience preferred.
• Experience coordinating front office functions across locations and teams.

Responsibilities

• Oversee all front office functions and supervise staff.
• Recruit, hire, and evaluate front office personnel.
• Coordinate with physicians, administration, and billing to ensure workflow.
• Develop and implement front office policies and training.
• Ensure accurate charge entry and coding support across locations.
• Support compliance with reimbursement policies and corporate timelines.

Skills

Front office management

Staff supervision

Communication

Training

Education

High school diploma or equivalent

BA degree in healthcare administration

Tools

EMR systems

Billing software

Job description

City of Hope is seeking a dynamic Front Office Supervisor to coordinate front desk operations at multiple locations. You will lead front office staff, work with physicians and administration, and help develop policies to improve workflow and patient experience.

Responsibilities include training, performance evaluations, and ensuring accurate charge entry and coding support. The role requires leadership, communication, and a commitment to high-quality patient care.