Patient Access Supervisor – Evenings/Overnights

Ochsner Health System; Lafayette (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

Ochsner Health System in Lafayette, LA seeks a Supervisor-Patient Access for the OLGMC Emergency Department. This full-time role covers evenings and overnight shifts (4 PM–12:30 AM).

You will supervise patient access operations, monitor flow and staffing, and drive service metrics across the department. The position requires strong leadership, 7+ years of customer service in healthcare settings, and the ability to work a flexible schedule.

Qualifications

• Must have data-entry and information-retrieval skills.
• Strong written and verbal communication abilities are required.
• Proficiency with Windows-based applications and organization-specific software is expected.
• Excellent interpersonal skills and leadership ability are essential.
• Great judgment, decision-making, and ability to work independently are required.
• Strong time management and organizational skills; ability to manage conflicts.
• Willingness to travel between facilities and work a flexible schedule (24/7, weekends, holidays).

Responsibilities

• Supervise Patient Access staff and monitor productivity and service quality.
• Set monthly departmental goals with leadership and drive team initiatives.
• Manage patient flow and staffing to minimize wait times.
• Resolve conflicts and remove barriers to departmental performance.
• Schedule staff to ensure adequate coverage.
• Interview and onboard candidates; coordinate staff training.
• Adapt communication to the patient population and ensure privacy and respectful service.

Skills

Data entry

Communication

Windows apps

Interpersonal skills

Leadership

Judgment

Organization

Flexibility

Education

High school diploma

Bachelor's degree

Job description

Ochsner Health System in Lafayette, LA seeks a Supervisor-Patient Access for the OLGMC Emergency Department. This full-time role covers evenings and overnight shifts (4 PM–12:30 AM).

You will supervise patient access operations, monitor flow and staffing, and drive service metrics across the department. The position requires strong leadership, 7+ years of customer service in healthcare settings, and the ability to work a flexible schedule.