Emergency Department Patient Access Supervisor

Mount Sinai Medical Center; New York (NY); On-site; USD 79,000 - 118,000; Full time

Job summary

Mount Sinai Health System is seeking a Supervisor of Patient Access Services for the Emergency Department at Mount Sinai South Nassau. Responsibilities include overseeing registration, insurance verification, and financial clearance, while ensuring high-quality patient experience across multiple locations.

The role reports to the Manager of Patient Access Services and emphasizes regulatory compliance, staff coaching, and collaboration with clinical units to resolve access-related issues.

Qualifications

• Experience in Patient Access, registration, or front-end revenue cycle operations within a hospital or healthcare setting.
• Working knowledge of insurance verification and financial clearance processes.
• Strong interpersonal and customer service skills.
• Ability to prioritize tasks and function effectively in a fast-paced healthcare environment.
• Basic leadership or team lead experience preferred.

Responsibilities

• Oversee daily Patient Access activities to ensure timely and accurate registration, insurance capture, and documentation.
• Monitor staff productivity and quality performance; provide real-time feedback and coaching.
• Escalate operational issues, system concerns, or workflow barriers to the Manager as appropriate.
• Assist with staffing assignments and coverage to ensure adequate departmental support.
• Reinforce compliance with payer requirements, regulatory standards, and organizational policies.
• Maintain working knowledge of registration processes, insurance verification, and financial clearance workflows.
• Support compliance with HIPAA privacy and security standards.
• Ensure adherence to departmental policies, procedures, and service standards.
• Perform other duties as assigned.

Skills

Patient Access

Registration

Insurance verification

Customer service

Leadership

Education

High School Diploma or GED

Associate's or Bachelor's Degree preferred

Tools

EPIC

Job description

Mount Sinai Health System is seeking a Supervisor of Patient Access Services for the Emergency Department at Mount Sinai South Nassau. Responsibilities include overseeing registration, insurance verification, and financial clearance, while ensuring high-quality patient experience across multiple locations.

The role reports to the Manager of Patient Access Services and emphasizes regulatory compliance, staff coaching, and collaboration with clinical units to resolve access-related issues.