Patient Access Supervisor - Clinic Operations & Billing

Cornerstone OnDemand; Raleigh (NC); On-site; USD 37,000 - 48,000; Full time

Job summary

Wake County Public Health in Raleigh, NC is seeking a Patient Access Supervisor to oversee patient access staff and administrative operations at the Public Health Center. The role supports clinic operations, staff training, quality assurance, financial reconciliation, and administrative reporting for the STI Clinic and Cashier’s Office. Location: Public Health Building Raleigh, NC 27610.

Employment type: Regular. Work Schedule: Mon-Fri 8:00am-5:00pm.

Qualifications

• High school diploma or GED.
• Three years of job-related experience.
• Equivalent education and experience accepted.

Responsibilities

• Supervise Patient Access Representatives and ensure staff are trained in patient registration, self-pay collections, and charge retrievals for four specialty clinics.
• Assist with practice management and quality assurance for the STI Clinic and Cashier’s Office.
• Reconcile and report financial discrepancies related to transactions and claims, manage credit card purchases, and reconcile monthly statements.
• Develop, revise, and update administrative protocols.
• Provide data and reports to the Clinic Operations Manager and prepare monthly statistical reports.
• Coordinate clinical staff scheduling and provide administrative coverage for both offices.
• Order office supplies, coordinate with vendors, maintain office equipment, and reserve rooms.
• Facilitate patient satisfaction surveys and chart audits.
• Conduct employee staff meetings.

Skills

Analytical thinking

Coaching/Mentoring

Decision making

Team player

Communication skills

Interpersonal skills

Customer service

Business administration

Quality assurance/improvement

Education

High school diploma or GED

Three years of job-related experience

Equivalent education and experience

Tools

Athena

Job description

Wake County Public Health in Raleigh, NC is seeking a Patient Access Supervisor to oversee patient access staff and administrative operations at the Public Health Center. The role supports clinic operations, staff training, quality assurance, financial reconciliation, and administrative reporting for the STI Clinic and Cashier’s Office. Location: Public Health Building Raleigh, NC 27610.

Employment type: Regular. Work Schedule: Mon-Fri 8:00am-5:00pm.