Patient Access Supervisor

Wake County; Raleigh (NC); On-site; USD 56,000 - 74,000; Full time

Job summary

Wake County’s Cashier’s Office and STI Clinic seeks a Patient Access Supervisor to oversee patient access staff and administrative operations at the Public Health Center in Raleigh, NC. This role supports clinic operations, staff training, quality assurance, financial reconciliation, and administrative reporting.

You will supervise Patient Access Representatives, ensure accurate patient registration, self-pay collections, and charge retrievals; coordinate scheduling, prepare monthly statistical

Qualifications

• High school diploma or GED required and equivalent education/experience accepted.
• Three years of job-related experience preferred.
• All prior work experience should be included on the application/resume.

Responsibilities

• Supervise Patient Access Representatives and train staff in registration, self-pay collections, and charge retrievals for four clinics.
• Support practice management and quality assurance for the STI Clinic and Cashier’s Office.
• Reconcile financial discrepancies and manage monthly statements; oversee credit card purchases.
• Develop, revise, and update Administrative protocols and generate monthly reports.
• Coordinate clinic staff scheduling and provide administrative coverage for both offices.
• Order supplies, coordinate vendors, maintain equipment, and reserve rooms.
• Facilitate patient satisfaction surveys and conduct chart audits; lead staff meetings.

Skills

Analytical thinking

Coaching

Decision making

Team player

Communication skills

Client service

Education

High school diploma or GED

Tools

Athena

Job description

What You'll Be Doing

The Cashier’s Office and STI Clinic is seeking a qualified Patient Access Supervisor to oversee patient access staff and administrative operations at the Public Health Center. This position supports clinic operations, staff training, quality assurance, financial reconciliation, and administrative reporting for the STI Clinic and Cashier’s Office.

Essential Functions:

• Supervise Patient Access Representatives and ensure staff are trained in patient registration, self-pay collections, and charge retrievals for four specialty clinics.
• Assist with practice management and quality assurance for the STI Clinic and Cashier’s Office.
• Reconcile and report financial discrepancies related to transactions and claims, manage credit card purchases, and reconcile monthly statements.
• Develop, revise, and update administrative protocols.
• Provide data and reports to the Clinic Operations Manager and prepare monthly statistical reports.
• Coordinate clinical staff scheduling and provide administrative coverage for both offices.
• Order office supplies, coordinate with vendors, maintain office equipment, and reserve rooms.
• Facilitate patient satisfaction surveys and chart audits.
• Conduct employee staff meetings.

NOTE: Upon acceptance of employment you acknowledge that (i) influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iii) actively supports and participates in emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

About Our Team

At the heart of the Wake County Public Health department is a dedicated team of professionals committed to protecting and improving the health of our community. We bring together expertise in communicable disease control, environmental health, health education, school health, clinical services, and population health to deliver responsive and equitable services. With a shared mission of promoting wellness, preventing disease, and ensuring access to essential services, we work collaboratively with partners and residents to build a healthier, more resilient community for all of Wake County.

The Basics (Required Education and Experience)

• High school diploma or GED
• Three years of job-related experience
• Equivalent education and experience are accepted

• Please include ALL prior work experience on your application and resume.

Beyond the Basics (Preferred Education and Experience)

• Medical office/billing experience
• Experience with quality assurance/improvement
• Experience with budget
• Supervisory experience
• Experience in working with Athena
• Experience working with people from various backgrounds

How Will We Know You're 'The One'?

• Analytical thinking
• Strong coaching/Mentoring skills
• Strong decision making/problem solving skills
• Strong team player and enjoys a team environment
• Ability to develop and maintain effective relationships with others in order to encourage and support communication and teamwork
• Strong client/customer service skills
• Strong communication skills
• Ability to provide advice and counseling
• Strong interpersonal skills
• Technology efficient
• Strong business administration skills
• Experience with quality assurance/improvement

About This Position

Location: Public Health BuildingRaleigh, NC 27610

Employment Type: Regular

Work Schedule: Mon-Fri 8:00am- 5:00pm

Hiring Range: 27.20-34.92

Market Range: 27.20 - 42.63

Please include ALL prior work experience on your application and resume.

Posting Closing Date: 7:00 pm on 10/22/2026

What Makes Wake Great

Consistently ranked high among the best places to live and work in America, Wake County is the proud home to NC State University, Research Triangle Park, and the two-time Stanley Cup Champion Carolina Hurricanes, winners in 2006 and 2026. In addition to being Wake County’s seat of government, Raleigh is also the center of state government, with the Capitol Building, legislature and many state government offices located in Raleigh. With an estimated population of just over 1.2 million residents, Wake County is North Carolina’s most populous county. Entertainment, recreation, and art and culture abound with the North Carolina Museum of Art, JC Raulston Arboretum, and the Neuse River Trail all in the heart of Wake County. Wake County uses the Council/Manager form of government. Currently, the seven members of the Board of Commissioners are elected by district on a partisan basis and serve four-year terms. Starting in fall 2026, the Wake County Board will have seven commissioners elected by voters in their districts and two at-large commissioners elected by the whole County. The County is regarded as a fiscally responsible and well-managed government, enjoying a AAA bond rating. The County’s FY2027 General Fund budget is approximately $2.28 billion, and the County has more than 5,000 full time employees. Wake County Government came in at #2 on the Healthiest Employers list for 2024. This year, US News & World Report ranked Raleigh #5 on its list of Best Places to Live, and the Milken Institute ranked Raleigh #1 on its 2025 list of Best-Performing Cities.

Equal Opportunity Statement

Wake County provides equal employment opportunities (EEO) to all employees and applicants foremployment without regard to race, color, religion, sex, national origin, age, disability or genetics.

Background Check Statement

Position may require a background check that mayinclude: criminal, credit, motor vehicle, education, and sexual offender registry or others based on jobrequirements. Unless required by state law, a record of conviction will not automatically exclude you fromconsideration for employment. Wake County Government is an Equal Opportunity Employer.

Emergency Service Worker Statement

In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected.Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, duringand after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training.