Coordinator, Therapy Services

Shriners Children’s Hospital; Greenville (SC); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Shriners Children's Hospital in Greenville, SC is seeking a Therapy Services Coordinator to manage insurance eligibility, pre-authorization intake, and patient scheduling to optimize care and reimbursement. You will collaborate with the Rehab and Revenue Cycle teams while ensuring HIPAA compliance and accurate documentation.

The role supports an interdisciplinary team, maintains detailed reports, trains backup staff, and communicates changes in payor requirements to the care team.

Qualifications

• High School Diploma/GED.
• Experience using a computer keyboard, data processing, information systems and word processing.
• Excellent organizational and communication skills.

Responsibilities

• Tracks patients to determine continued and appropriate insurance eligibility and benefit period.
• Reviews pre-authorization intake information to identify potential resource costs and communicate findings to therapy care team.
• Verify patient’s current insurance to ensure continuity of coverage.
• Identifies opportunities to enhance reimbursement.
• Maintains an accurate list of all therapy evaluations for correct reference dates and timely re-assessments.
• Trains backup personnel and facilitates intake activity such as order entry and correct encounter creation.

Skills

Organizational skills

Communication skills

Data entry

Keyboarding

Education

High School Diploma or GED

Tools

MS Office

Job description

Company Overview Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

The Coordinator, Therapy Services works directly with insurance companies, therapy providers, and patients in order to have optimal patient care, including patient scheduling and intake, while meeting compliance standards to maximize claim processing and payment.

Key Responsibilities:

• Tracks patients to determine continued and appropriate insurance eligibility and benefit period
• Reviews pre-authorization intake information to identify potential resource costs, and communicate findings to therapy care team;
• Verify patient’s current insurance to ensure continuity of coverage
• Identifies opportunities to enhance reimbursement
• Maintains an accurate list of all therapy evaluations and assessments for the correct reference dates throughout patients care, to ensure the accurate and timely submission of the required re- assessments
• Collaborates with RIC to confirm signed plans of care
• Track therapy authorization times and keep staff aware of pending recertification requirements, facilitating any payor specific requests for information
• Facilitates the process associated with intake activity such as order entry, establishment of correct encounter
• Monitors the order queue to ensure timely and correct scheduling of orders per service line and therapist availability
• Provides education to the interdisciplinary team as appropriate; Instructs staff in terminology, language, and format that is required by specific payors
• Communicates with Director of Rehab, interdisciplinary team and Revenue Cycle team regarding any changes in regulations
• Trains backup personnel
• Maintains all reports and transmission data in a systematic format and stores in a safe, locked area, keeping information confidential in accordance with HIPAA
• Implements all required forms, procedures and processes relative to job responsibilities
• As appropriate, open communication related to the work environment is maintained with the department Director/other department co-workers and excessive socialization unrelated to the work environment is minimized as verified by direct management observation and feedback received from both internal/external employees

Required Qualifications:

• High School Diploma/GED
• Experience using a computer keyboard, data processing, information systems and word processing
• Excellent organizational and communication skills

Preferred Qualifications:

• 1 year of rehabilitation services
• 1 year of MS Office applications

Compensation is determined based on years of relevant experience and departmental equity.

Every day, we provide innovative, compassionate care and conduct leading research that enhances the quality of life for children and their families.

We invite you to explore the many rewarding career paths at Shriners Children's, from clinical and non-clinical positions to education and research opportunities. We’re always looking for driven, compassionate professionals to join our team as nurses, physical therapists, medical assistants, administrative staff and much more.

No matter where you're located, you'll find openings at our Shriners Children’s facilities across the U.S., in Canada and Mexico and at our corporate headquarters in Tampa, Florida.

Eligible Shriners Children’s employees receive comprehensive benefits packages, including medical, dental and vision insurance, tuition assistance, retirement matching and so much more!