Patient Access Specialist - Welcoming, Scheduling & Support

sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Health in the United States is seeking a Patient Access Representative to greet patients, verify demographics, and process registrations with a focus on creating a welcoming, safe environment both on the phone and in clinics. You will float among Sanford locations, supporting scheduling, referrals, and financial conversations.

As the first point of contact, you will handle registrations, scheduling coordination, and basic chart preparation while maintaining accuracy and empathy in every

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting; medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan & route documents or electronic forms.
• Inform patients what the document is and capture signatures.
• Establish financial responsibility and assist with arrangements per policies.
• Collect co-payments, pre-payments, and payments on account balances.
• Coordinate scheduling with nursing team and providers; obtain referrals and pre-authorization.
• Arrange interpreter services and check patients in/out.
• Operate multi-line phone; resolve work queue issues and paging.
• Prepare and coordinate charts; support patient financial assistance.
• Track visits and health information on patient accounts; coordinate telemed appointments.

Skills

Customer service

Communication

Time management

Multitasking

Professional demeanor

Education

High school diploma or equivalent

Job description

Sanford Health in the United States is seeking a Patient Access Representative to greet patients, verify demographics, and process registrations with a focus on creating a welcoming, safe environment both on the phone and in clinics. You will float among Sanford locations, supporting scheduling, referrals, and financial conversations.

As the first point of contact, you will handle registrations, scheduling coordination, and basic chart preparation while maintaining accuracy and empathy in every