Patient Access Specialist — Welcoming, Efficient Registration

Beth Israel Lahey Health, Inc.; Danvers (MA); On-site; USD 28,000 - 38,000; Full time

Job summary

Beth Israel Lahey Health, Inc. in Danvers is seeking a Patient Access Representative to welcome and register patients in an efficient and empathetic way. The role includes collecting insurance information, co-pays, and guiding patients through registration and scheduling steps.

The position supports the Danvers Pain Clinic with hours from 8:00 to 4:30, and on Thursdays from 10:30 a.m. to 7:00 p.m. It requires maintaining confidentiality, ensuring correct patient identifiers, and safeguarding

Qualifications

• High school degree or equivalent required.
• Prior customer service experience in a business setting.
• Ability to work in a fast-paced environment with accuracy.

Responsibilities

• Registers patients presenting for visits and explains the process.
• Processes co-payments, co-insurance, deductibles and balances due; reconciles cash drawer.
• Completes Medicare Secondary Payer Questionnaire and adjusts coverage as needed.

Skills

Customer service

Registration

Scheduling

Insurance verification

Cash handling

Education

High school diploma or equivalent

Tools

Kiosk check-in

MyChart

Real-time Eligibility

Job description

Beth Israel Lahey Health, Inc. in Danvers is seeking a Patient Access Representative to welcome and register patients in an efficient and empathetic way. The role includes collecting insurance information, co-pays, and guiding patients through registration and scheduling steps.

The position supports the Danvers Pain Clinic with hours from 8:00 to 4:30, and on Thursdays from 10:30 a.m. to 7:00 p.m. It requires maintaining confidentiality, ensuring correct patient identifiers, and safeguarding