Patient Access Specialist: Welcoming Care & Scheduling

Good Samaritan Society; Fargo (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401(k) retirement plan

Paid time off

Job summary

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver exceptional front-desk service and create a welcoming patient experience. You will greet patients, verify demographics, and manage registrations, scheduling, and basic billing tasks in person or over the phone.

The role requires a high school diploma (or equivalent) and at least one year of customer service experience; medical terminology knowledge is helpful and BLS may be required at certain locations.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience in a medical office preferred.
• Medical terminology helpful; customer service skills essential.
• BLS may be required for certain locations.

Responsibilities

• Greet patients and verifies demographics.
• Creating, scanning & routing documents or electronic forms.
• Inform patients what the document is & capture signatures on necessary paperwork.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient’s needs, coordinate provider schedule.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers.
• Preparation & coordination of charts.
• Organize supporting provider documents.
• Initiation & collaboration of patient financial assistance.
• Track patient visits & health information management on patient accounts.
• Compile, distribute, administer, and score assessments.
• Coordination of Telemed appointments.
• Reminder calls for appointments.
• Hospital admission.
• Office duties, such as make copies or send faxes.

Skills

Customer service skills

Medical terminology

Phone and clinic coordination

Attention to detail

Education

High school diploma or equivalent

Job description

Sanford Health in Fargo, ND is seeking a Patient Access Representative to deliver exceptional front-desk service and create a welcoming patient experience. You will greet patients, verify demographics, and manage registrations, scheduling, and basic billing tasks in person or over the phone.

The role requires a high school diploma (or equivalent) and at least one year of customer service experience; medical terminology knowledge is helpful and BLS may be required at certain locations.