Patient Access Concierge – Registration & Scheduling

sanford; Fargo (ND); On-site; USD 46,563,000 - 65,904,000; Part time

Benefits offered by this job

Holiday pay eligible

Weekend/Evening shifts

Job summary

Sanford Health in Fargo, ND, seeks a Patient Access Representative to be the first point of contact for patients, delivering welcoming and safe experiences in person or by phone. You will handle registration, scheduling, and financial arrangements across our medical centers.

Responsibilities include greeting patients, collecting payments, coordinating referrals, and supporting telemedicine. The role includes evening shifts, weekend work every other Friday, plus holiday rotation.

Qualifications

• High school diploma or equivalent preferred.
• Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• BLS may be required for certain locations.

Responsibilities

• Greet patients and verify demographics.
• Create, scan & route documents or forms; capture signatures.
• Establish financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and payments on accounts.
• Coordinate scheduling with nursing team and providers.
• Coordinate referrals and pre-authorization; arrange interpreter services.
• Check patients in/out; operate multi-line phone; manage recalls and waitlists.
• Support Telemed appointments and other clinic duties.

Skills

Customer service

Phone etiquette

Multiline phone

Education

High school diploma or equivalent

Post-secondary education helpful

Tools

Medical terminology

Job description

Sanford Health in Fargo, ND, seeks a Patient Access Representative to be the first point of contact for patients, delivering welcoming and safe experiences in person or by phone. You will handle registration, scheduling, and financial arrangements across our medical centers.

Responsibilities include greeting patients, collecting payments, coordinating referrals, and supporting telemedicine. The role includes evening shifts, weekend work every other Friday, plus holiday rotation.