Patient Access Specialist: Welcoming Care & Registration

South Boston Community Health; Boston (MA); On-site; USD 28,000 - 34,000; Full time

Job summary

South Boston Community Health Center (SBCHC) seeks a Patient Support Associate to help patients access care with a welcoming, efficient front-desk presence. You will register patients, verify insurance, schedule appointments, and answer questions while updating Epic EMR accurately.

In this fast-paced healthcare setting, you will collaborate with providers and staff to ensure a positive experience from first contact through the visit.

Qualifications

• High School diploma or equivalent required or stated.
• Healthcare customer service experience preferred.
• Ability to learn healthcare software and systems.

Responsibilities

• Welcome and assist patients from arrival to registration.
• Register patients accurately in Epic EMR.
• Verify demographics, insurance, and billing information.
• Schedule appointments per guidelines and care needs.
• Answer calls and address patient questions professionally.
• Maintain confidentiality and collaborate with the care team.

Skills

Customer service

Communication

Multilingual

Education

High School Diploma or equivalent

Associate's or Bachelor's degree

Tools

Epic EMR

Job description

South Boston Community Health Center (SBCHC) seeks a Patient Support Associate to help patients access care with a welcoming, efficient front-desk presence. You will register patients, verify insurance, schedule appointments, and answer questions while updating Epic EMR accurately.

In this fast-paced healthcare setting, you will collaborate with providers and staff to ensure a positive experience from first contact through the visit.