Patient Access Specialist — Welcoming Care Advocate

Colonial Group; Hamilton (MT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid time off

Job summary

Bitterroot Health in Hamilton, Montana is seeking a Patient Access Representative to welcome patients at our clinics. You will schedule appointments, verify coverage, register patients, and manage referrals to ensure smooth, compassionate care from the moment a patient enters our doors.

The role emphasizes clear communication, calm multitasking, and a commitment to excellent service while handling insured and self-pay scenarios and maintaining privacy.

Qualifications

• High school diploma or GED required; medical terminology courses a plus.
• 2+ years in a hospital or physician office preferred.
• Prior experience in scheduling, patient accounts, unit clerk, or MA roles a bonus.
• Familiarity with registration and billing processes preferred.

Responsibilities

• Schedule appointments and verify insurance.
• Register patients and manage referrals.
• Handle phone calls and point-of-service collections.
• Maintain accurate records and protect patient privacy.
• Support financial outcomes and patient satisfaction.

Skills

Strong communicator

Calm under pressure

Multitasking

Customer-service orientation

Education

High school diploma or GED

Medical terminology courses

Job description

Bitterroot Health in Hamilton, Montana is seeking a Patient Access Representative to welcome patients at our clinics. You will schedule appointments, verify coverage, register patients, and manage referrals to ensure smooth, compassionate care from the moment a patient enters our doors.

The role emphasizes clear communication, calm multitasking, and a commitment to excellent service while handling insured and self-pay scenarios and maintaining privacy.