Patient Access Specialist: Warm, Professional Care Navigator

LCMC Health; New Orleans (LA); Sur place; USD 22 000 - 33 000; Plein temps

Résumé du poste

LCMC Health in New Orleans is seeking a Patient Access Representative to welcome patients, verify information, schedule appointments, and help families understand financial responsibilities. You will register patients, check insurance eligibility, and support admissions and bed placement as needed.

In a fast-paced healthcare environment, you will communicate clearly, stay organized, and deliver compassionate service.

Qualifications

• High School Diploma/GED or equivalent.
• Minimum 2 years of customer service and/or healthcare experience.
• Ability to verify insurance and assist with financial processes.

Responsabilités

• Greet and assist patients, families, and visitors in person and by phone.
• Schedule appointments and coordinate patient services accurately and efficiently.
• Register patients and update demographic, insurance, and guarantor information.
• Verify insurance eligibility and collect required documentation.
• Support admissions, transfers, discharges, and bed placement processes as needed.
• Explain financial responsibilities, collect payments, and connect patients with financial assistance resources.
• Answer calls and direct patients to the appropriate departments and services.
• Collaborate with clinical and support teams to help ensure a seamless patient experience.

Connaissances

Customer service

Interpersonal skills

Communication

Multitasking

Compassionate

Formation

High School Diploma/GED

2 years of related experience

Outils

Healthcare systems

Description du poste

LCMC Health in New Orleans is seeking a Patient Access Representative to welcome patients, verify information, schedule appointments, and help families understand financial responsibilities. You will register patients, check insurance eligibility, and support admissions and bed placement as needed.

In a fast-paced healthcare environment, you will communicate clearly, stay organized, and deliver compassionate service.