Patient Access & Scheduling Specialist

University Hospitals; Euclid (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

University Hospitals is seeking a Patient Access Representative in Euclid, OH to be the first point of contact for patients and families. You will verify demographics, insurance, and payment information, assist with MyChart, and coordinate with the care team to keep appointments on schedule.

The role emphasizes strong communication, confidentiality, and accurate data entry, with responsibilities spanning check-in/out, scheduling, payments, and EPIC workflow across the system.

Qualifications

• Exceptional communication with patients and providers to relay necessary information (Required proficiency)
• Ability to juggle and prioritize multiple responsibilities and handle interruptions (Required proficiency)
• Strong organizational skills (Required proficiency)
• Problem-solving skills for scheduling conflicts, missing documentation and other issues (Required proficiency)
• Attention to detail to ensure all patient information is accurate and available (Required proficiency)
• Compassion to help patients and caregivers in difficult situations (Required proficiency)
• Understanding of the importance of confidentiality (Required proficiency)
• Basic knowledge of electronic health records and basic medical terminology (Required proficiency)

Responsibilities

• Checking patients in and/or out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.

Skills

Customer service

Communication

Organizational skills

Problem solving

Attention to detail

Compassion

Confidentiality

Medical terminology

Education

High School Diploma or GED

Associate’s Degree in progress

Medical terminology

Job description

University Hospitals is seeking a Patient Access Representative in Euclid, OH to be the first point of contact for patients and families. You will verify demographics, insurance, and payment information, assist with MyChart, and coordinate with the care team to keep appointments on schedule.

The role emphasizes strong communication, confidentiality, and accurate data entry, with responsibilities spanning check-in/out, scheduling, payments, and EPIC workflow across the system.