Patient Access Specialist — Streamline Check-In & Scheduling

University Hospitals Pain Management; Medina, Northern (OH, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

The University Hospitals Pain Management group is seeking a Patient Access Representative to be the first point of contact for patients and families. You will verify demographics, insurance, and financial information, assist with MyChart enrollment, and coordinate scheduling with care teams using EPIC.

You will answer phones, help resolve scheduling questions, collect copays and balances, process documents, and support the revenue cycle while ensuring an excellent patient experience.

Responsibilities

• Checking patients in and out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration
• Communicating information and important details to other medical care team
• May contact insurance companies regarding coverage, preapprovals, billing and other issues
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC
• Functions as an integrated team member and works collaboratively with other staff and providers across the system to improve patient experience and department efficiency.
• Actively participates in UH emergency preparedness.
• Maintains a clean and organized work area.
• Will be cross-trained to perform other duties as assigned.
• May be scheduled to work at off-sites.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

The University Hospitals Pain Management group is seeking a Patient Access Representative to be the first point of contact for patients and families. You will verify demographics, insurance, and financial information, assist with MyChart enrollment, and coordinate scheduling with care teams using EPIC.

You will answer phones, help resolve scheduling questions, collect copays and balances, process documents, and support the revenue cycle while ensuring an excellent patient experience.