Patient Access Associate

Inova Health System; Falls Church (VA); Hybrid; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health benefits

Retirement match

Education assistance

Mental health support

Flexible schedules

Job summary

Inova Health System seeks a dedicated Patient Access Associate to join the team. This full-time hybrid role performs patient intake, registration, insurance verification, and basic financial counseling, while coordinating with case managers and HIM for smooth patient flow.

The position emphasizes strong communication, privacy compliance, and willingness to work across departments in a dynamic healthcare environment. Hybrid work and comprehensive benefits are offered.

Qualifications

• Customer service experience is preferred.
• Bilingual Spanish preferred.
• Experience in healthcare environments is a plus.

Responsibilities

• Register patients and verify identity and insurance.
• Enter demographics and scan forms.
• Answer phones and use EMR/eligibility tools.
• Notify case managers and document referrals.
• Provide estimates and collect payments.
• Verify basic eligibility and coverage.
• Address routine questions and escalate issues as needed.
• Flag duplicate records and assist HIM coordination.
• Coordinate utilization reviews as needed.
• Ensure compliance with HIPAA and OSHA regulations.
• May perform additional duties as assigned.

Skills

Customer service

Bilingual Spanish

Healthcare knowledge

Communication skills

Education

High School diploma or GED

Tools

EMR software

Job description

Inova is Looking for a dedicated Patient Access Associate to join the team. This role will be Monday through Friday full-time hybrid.

Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation.

Featured Benefits:

• Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
• Retirement: Inova matches the first 5% of eligible contributions - starting on your first day.
• Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
• Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
• Work/Life Balance: offering paid time off, paid parental leave, flexible work schedules, and remote and hybrid career opportunities

Job Responsibilities

• Patient Intake, Registration and Documentation: Registers patients, verifies identity and insurance, collects basic information, enters demographics, and scans forms.
• Administrative & Technology Operations: Scans documents, answers phones, and uses electronic medical record (EMR) and eligibility tools.
• Case Management Tasks: Notifies case managers and documents referrals.
• Financial Counseling: Provides estimates and collects payments.
• Insurance & Contract Coordination: Verifies basic eligibility and coverage.
• Inquiries & Patient Concerns: Answers routine questions and escalates issues.
• Health Information Management (HIM) Coordination: Flags duplicate records and scans identification.
• Utilization Review Coordination: Flags cases needing review.
• Compliance: Ensures compliance with HIPAA, OSHA, and other applicable federal and state regulations.
• May perform additional duties as assigned.

Additional Requirements

• Education - High School or GED

Preferred Qualifications:

• contact center/healthcare experience preferred, has customer service, bilingual (Spanish)