Patient Access Specialist: Smooth Admissions & Verifications

Good Shepherd Health Care; Hermiston (OR); On-site; USD 29,000 - 45,000; Full time

Benefits offered by this job

Employer paid benefits

Medical, Dental, and Vision

Job summary

Good Shepherd Health Care is seeking a Patient Access Representative to ensure smooth daily operations, handle patient registrations, verify insurance, and collect payments. The role supports outpatient registrations, pre-admissions, and authorization checks within the EHR environment.

The position requires accurate data entry, professional phone service, and coordination with payors. Prior hospital collections experience is preferred, with bilingual English/Spanish abilities valued for diverse

Qualifications

• Minimum 2 years hospital collection experience preferred.
• Bilingual and/or English Spanish speaking preferred. Ability to work with culturally diverse population.

Responsibilities

• Collect patient demographics and insurance information then accurately keys this information into the electronic patient record systems completing outpatient registrations
• Correctly takes messages either by phone, ensuring all necessary information is gathered and documented following departmental guidelines. Also ensure that the messages are delivered in a timely manner.
• Scans in patient insurance benefit, patient liability estimate, and authorization information into electronic health record daily.
• Provides courteous and professional customer service via phone (within 3 rings), assisting patients and providers as needed.
• Collects Co-pay or Co-insurance to appropriate accounts
• Communicates with insurance companies to obtain or verify authorization of care
• Secures medical necessity checks/verification in accordance with Centers for Medicare & Medicaid services, verifies insurance benefits, coverage & eligibility, completes assigned registration work lists activities, obtains/verifies insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors.
• Thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of admissions, Important Message from Medicare, EMTALA, etc.). Scan Protected Health Information, create and file patient information packets/folders for Hospital services.
• Assists with scheduling diagnostic procedures.
• The employee supports the hospital mission, vision, values, policies, and procedures.
• Participates in required education for DNV programs as applicable to position (reference program education curriculum).
• Performs other related duties as assigned.

Skills

Customer service

Phone communication

Data entry

Bilingual English/Spanish

Education

High School Diploma or equivalent

Job description

Good Shepherd Health Care is seeking a Patient Access Representative to ensure smooth daily operations, handle patient registrations, verify insurance, and collect payments. The role supports outpatient registrations, pre-admissions, and authorization checks within the EHR environment.

The position requires accurate data entry, professional phone service, and coordination with payors. Prior hospital collections experience is preferred, with bilingual English/Spanish abilities valued for diverse