Patient Access Specialist - Smooth Admissions & Billing

Houston Methodist; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Houston Methodist is seeking a Patient Access Associate to capture accurate demographic and insurance information for patients at entry points. The role includes cashiering duties, collecting co-pays, and verifying coverage to support timely billing and patient flow.

The position emphasizes excellent customer service, clear communication with patients and staff, and adherence to EMTALA/HIPAA requirements. Candidates should have strong English skills and the ability to multi-task in a fast-paced

Qualifications

• Minimum high school diploma or equivalent required.
• Two years in a strong customer service environment.
• Hospital registration experience preferred.

Responsibilities

• Obtain and record accurate demographic and insurance information.
• Explain consent forms and obtain signatures from patients.
• Post patient payments and balance cash drawer per policy.
• Maintain HIPAA privacy and protect patient information at all times.

Skills

Customer service

Communication

Multi-tasking

English proficiency

Cash handling

Attention to detail

HIPAA awareness

Education

High School diploma or equivalent

Job description

Houston Methodist is seeking a Patient Access Associate to capture accurate demographic and insurance information for patients at entry points. The role includes cashiering duties, collecting co-pays, and verifying coverage to support timely billing and patient flow.

The position emphasizes excellent customer service, clear communication with patients and staff, and adherence to EMTALA/HIPAA requirements. Candidates should have strong English skills and the ability to multi-task in a fast-paced