Patient Access Specialist – Sign-On Bonus

Jobtome; Ellsworth (ME); On-site; USD 22,000 - 40,000; Full time

Job summary

Northern Light Health, in partnership with Optum, seeks a Patient Access Representative to be the first point of contact for patients and families. You will collect demographic and financial information to ensure accurate registration and enable high-quality care across outpatient and emergency settings.

The role requires 40 hours per week across four 10-hour shifts (6:00am–12:00am), with weekends and holidays possible.

Qualifications

• 6+ months of experience in an office setting, customer service setting (over the phone or face to face), phone support role, or call center environment
• Intermediate level of proficiency with Windows applications
• Full Flu vaccination are an essential job function of this role and compliance with state requirements may apply
• Ability to work 40 hours per week in 4 separate 10-hour shifts, between 6:00am - 12:00am
• Ability to work occasional weekends & holidays per business need
• Must be 18 years of age or older

Responsibilities

• Greets visitors and patients in person, or communicates by telephone, or upholding excellent customer service
• Enters and updates patient demographic and financial information, ensuring the patient is fully registered as early in the process as possible
• Obtains appropriate applications and forms, confirming signatures are on file. Photocopies / scans documents as needed
• Provides patients with financial responsibility information and collects patient liabilities, documents amount in the appropriate fields, and balances the cash box daily
• Works with partnering departments (Financial Counseling, Scheduling, Financial Clearance, and clinical areas) to ensure all aspects of the patient's encounter are completed as needed
• Provides wayfinding instructions and assists with hospital information as requested
• Coordinates patient admission needs, bed assignments, and tracking boards where applicable
• Meets or exceeds audit accuracy standards. Works worklists and error reports timely, and proactively seeks assistance to resolve as needed
• Maintains a safe environment complying with NLH policies and procedures; reports and directly addresses environmental hazards and violations of patient safety policy and / or protocol when involved or observed
• May perform other duties upon request

Skills

Customer service

Phone support

Windows familiarity

Scheduling knowledge

Education

High School Diploma/GED

Job description

Northern Light Health, in partnership with Optum, seeks a Patient Access Representative to be the first point of contact for patients and families. You will collect demographic and financial information to ensure accurate registration and enable high-quality care across outpatient and emergency settings.

The role requires 40 hours per week across four 10-hour shifts (6:00am–12:00am), with weekends and holidays possible.