Patient Access & Registration Specialist

Optum; Brewer (MS); Presencial; USD 22.000 - 40.000; Tempo integral

Benefícios oferecidos por esta vaga

Comprehensive benefits

401k plan

Equity stock purchase

Resumo da vaga

Northern Light Health in partnership with Optum is seeking a Pre-Registration Associate to ensure accurate patient demographics and insurance details prior to service. The role combines phone and in-person interactions to support the care journey in Brewer, Maine.

You will verify insurance coverage, collect information, and coordinate with other departments to address patient questions while maintaining service levels and audit compliance.

Qualificações

• High School Diploma or GED required.
• 6+ months of office or customer service experience.
• Beginner level with Windows PC applications.
• Available to work 8:30am–3:30pm EST Tue, Thu and Fri.

Responsabilidades

• Ensures excellent customer service when assisting patients, providers, and other departments over the phone or in person.
• Collects and verifies patient demographic and insurance information.
• Engages other departments to assist with patient questions or needs.
• Facilitates conversations with patients to provide benefit information and collects copays or other patient liabilities.
• Meets departmental productivity and audit goals and upholds policies and procedures.
• Escalates outstanding needs to ensure pre-registration and financial clearance before service date.

Conhecimentos

Customer service

Phone support

Data entry

Windows OS

Formação

High School Diploma / GED

Descrição da vaga

Northern Light Health in partnership with Optum is seeking a Pre-Registration Associate to ensure accurate patient demographics and insurance details prior to service. The role combines phone and in-person interactions to support the care journey in Brewer, Maine.

You will verify insurance coverage, collect information, and coordinate with other departments to address patient questions while maintaining service levels and audit compliance.