Patient Access Specialist – Cardiology & Vascular

University Hospitals Pain Management; Parma (OH); On-site; USD 36,000 - 52,000; Full time

Job summary

University Hospitals Pain Management is seeking a Patient Access Representative to greet patients and families, verify demographics, insurance and payments, and coordinate scheduling. The role supports the care team and helps maintain a smooth patient flow with accurate registration in EPIC.

You will handle inquiries, enrollment in MyChart, and communication across departments while ensuring PHI is protected and appointments stay on schedule.

Responsibilities

• Checking patients in and/or out for medical visits.
• Answering the phone to address patient inquiries and scheduling appointments.
• Assists patients with enrolling and utilizing MyChart.
• Entering, updating and validating patient demographic, insurance & financial information to ensure accurate registration.
• Communicating information and important details to other medical care team.
• May contact insurance companies regarding coverage, preapprovals, billing and other issues.
• Collects and processes patient payments for visit copays, coinsurance, deductibles and prior balances.
• Assist with completion of various types of paperwork and forms.
• Effectively work EPIC workques, worklist and inbasket messages.
• Schedules referrals and follow-up visits.
• Accurate and timely scanning of documents into EPIC.

Job description

University Hospitals Pain Management is seeking a Patient Access Representative to greet patients and families, verify demographics, insurance and payments, and coordinate scheduling. The role supports the care team and helps maintain a smooth patient flow with accurate registration in EPIC.

You will handle inquiries, enrollment in MyChart, and communication across departments while ensuring PHI is protected and appointments stay on schedule.