Patient Access Specialist — Scheduling & Support

RowanEDC Partnership; Kannapolis, Northern (NC, KY); Hybrid; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid Time Off

Health benefits

Retirement plan

Job summary

Advocate Health is seeking a full-time Patient Access & Care Team Associate in North Carolina/Georgia operations. The role links patient experiences between the PACT and practice sites, schedules appointments, verifies insurance, and provides frontline customer service in a fast-paced setting.

Typical duties include data entry, triage support, and using multiple information systems to document interactions.

Qualifications

• Knowledge of customer service and ability to work with a variety of patients and patient situations.
• Basic understanding of computers and desktop software packages.

Responsibilities

• Link patient experience between PACT and the practice site per policy.
• Assist inbound callers and perform outbound follow ups as needed.

Skills

Customer service

Communication

Problem solving

Multitasking

Telephone handling

Teamwork

Education

High School Diploma

Job description

Advocate Health is seeking a full-time Patient Access & Care Team Associate in North Carolina/Georgia operations. The role links patient experiences between the PACT and practice sites, schedules appointments, verifies insurance, and provides frontline customer service in a fast-paced setting.

Typical duties include data entry, triage support, and using multiple information systems to document interactions.