PACT Representative I: Patient Access Specialist (Part-Time)

Hugh Chatham Health; Charlotte (NC); On-site; USD 29,000 - 45,000; Part time

Benefits offered by this job

Health benefits

Retirement plans

Job summary

Advocate Health is seeking a part-time Patient Access & Care Team representative in Charlotte, NC to link patient experiences between PACT and practice sites. You will handle inbound calls, make outbound follow-ups, verify insurance details, and schedule or adjust appointments while following established workflows.

The role requires strong customer service, multitasking, and basic computer skills. This position offers a 20-hour week schedule with training and supportive team environment within a

Qualifications

• Knowledge of customer service and ability to work with a variety of patients and patient situations.
• Ability to follow workflows while operating in a structured environment.
• Basic knowledge of computers and desktop software packages.

Responsibilities

• Link the patient experience between PACT and the practice site using policies and procedures.
• Assist inbound callers and make outbound calls when needed.
• Perform basic troubleshooting for online applications or access issues.

Skills

Customer service

Multitasking

Communication

Telephone system

Problem-solving

Medical terminology

Education

High School Graduate

Tools

Telephone system

Desktop software

Online applications

Job description

Advocate Health is seeking a part-time Patient Access & Care Team representative in Charlotte, NC to link patient experiences between PACT and practice sites. You will handle inbound calls, make outbound follow-ups, verify insurance details, and schedule or adjust appointments while following established workflows.

The role requires strong customer service, multitasking, and basic computer skills. This position offers a 20-hour week schedule with training and supportive team environment within a