Patient Access Specialist — Scheduling & Financial Clearance

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is hiring a Patient Access Representative in Springfield, MO. This role is often the first point of contact for patients and requires empathy, effective communication, and a commitment to Mercy Service Standards.

You will facilitate patient entrance processes, including scheduling, registration, benefit verification and financial clearance, while ensuring accurate data collection and data quality across systems.

Qualifications

• High School diploma required; some college helpful.
• 1–3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.

Responsibilities

• Assist patients with entrance processes including scheduling, registration and financial clearance.
• Verify insurance and pre-certification data to ensure accuracy.
• Maintain accurate patient data in the patient record and support Mercy Service Standards.

Skills

Customer service

Communication

Attention to detail

Data entry

Education

High School diploma

Tools

10-key calculator

Job description

Mercy is hiring a Patient Access Representative in Springfield, MO. This role is often the first point of contact for patients and requires empathy, effective communication, and a commitment to Mercy Service Standards.

You will facilitate patient entrance processes, including scheduling, registration, benefit verification and financial clearance, while ensuring accurate data collection and data quality across systems.