Patient Access Specialist: Frontline Care & Finances

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Lebanon (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

Tuition support

Retirement plans

Job summary

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients. The role emphasizes exceptional customer service, accurate data collection, and adherence to Mercy standards in a fast-paced environment.

The position involves scheduling, registration, benefit verification, pre-certification, and financial clearance, with attention to insurance rules and federal/state guidelines. Some college is helpful, HS diploma required.

Qualifications

• 1-3 years clerical experience and customer service preferred.
• High School diploma required; some college helpful.
• Experience with medical terminology and insurance plans preferred.

Responsibilities

• Facilitate patient entrance into Mercy facilities, including scheduling and registration.
• Verify benefits, pre-certification and financial clearance including pre-visit collection.
• Ensure patient data is accurate and entered into the patient record.

Skills

Communication

Customer service

Organizational skills

Attention to detail

Stress management

Computer skills

Education

High School diploma

Some college

Job description

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients. The role emphasizes exceptional customer service, accurate data collection, and adherence to Mercy standards in a fast-paced environment.

The position involves scheduling, registration, benefit verification, pre-certification, and financial clearance, with attention to insurance rules and federal/state guidelines. Some college is helpful, HS diploma required.