Patient Access Specialist — Compassionate Frontline Navigator

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Oklahoma City (OK); On-site; USD 36,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plans

Job summary

Mercy seeks a Patient Access Representative to be the first point of contact, delivering exceptional service aligned with Mercy Standards. You will assist with scheduling, registration, benefit verification, pre-certification and financial clearance, ensuring accurate patient data entry and smooth admissions.

Strong attention to detail and familiarity with insurance processes are essential. The role demands clear communication, teamwork, and the ability to work under pressure while maintaining

Qualifications

• High School diploma required; some college helpful.
• 1-3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.

Responsibilities

• Schedule, register, verify benefits, pre-certify and obtain financial clearance.
• Ensure accurate patient data is entered into the record with attention to detail.
• Maintain knowledge of insurance carriers, Medicare guidelines and accreditation standards.

Skills

Communication skills

Customer service

Attention to detail

Organization

10-key calculator

Education

High School diploma

Some college

Tools

10-key calculator

Job description

Mercy seeks a Patient Access Representative to be the first point of contact, delivering exceptional service aligned with Mercy Standards. You will assist with scheduling, registration, benefit verification, pre-certification and financial clearance, ensuring accurate patient data entry and smooth admissions.

Strong attention to detail and familiarity with insurance processes are essential. The role demands clear communication, teamwork, and the ability to work under pressure while maintaining