Patient Access Specialist: Scheduling & Financial Clearance

Allegheny Health Network; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Job summary

Allegheny Health Network is seeking a Patient Access Specialist to handle scheduling, preregistration, financial clearance and authorization tasks, creating the first impression of AHN's services for patients and families.

You will verify demographics and benefits, estimate patient liabilities, collect payments, and support a positive patient experience while maintaining compliance and productive performance.

Qualifications

• High school diploma or GED; or one – three months related experience and/or training; or equivalent combination of education and experience.
• One previous year of related experience, preferably within a medical setting, financial services setting, and/or a demanding customer service environment.
• Experience operating a PC and using software applications.

Responsibilities

• Conducts scheduling, and preregistration functions, validates patient demographic data, identifies and verifies medical benefits, accurate plan code and COB order.
• Verifies insurance information through payor contacts via telephone, online resources, or electronic verification system.
• Identifies all patient financial responsibilities, calculates estimates, collects liabilities and post payment transactions as appropriate in the ADT system and performs daily reconciliation.
• Delivers positive patient experience. Cooperates with and maintains excellent working relationships with patients, AHN leadership and staff, physician offices and designated external agencies or vendors.
• Maintains focus on attaining productivity standards, recommending innovative approaches for enhancing performance and productivity when appropriate.
• Adheres to AHN organizational policies and procedures for relevant location and job scope. Completes and/or attends mandatory training and education sessions within approved organizational guidelines and timeframes.
• Performs other duties as assigned or required.

Job description

Allegheny Health Network is seeking a Patient Access Specialist to handle scheduling, preregistration, financial clearance and authorization tasks, creating the first impression of AHN's services for patients and families.

You will verify demographics and benefits, estimate patient liabilities, collect payments, and support a positive patient experience while maintaining compliance and productive performance.