Patient Access Specialist — Scheduling & Care Experience

NYU Langone Hospitals; Las Vegas (NV); On-site; USD 35,000 - 45,000; Full time

Job summary

NYU Langone Hospitals is seeking an Access Center Representative I to provide excellent customer service while scheduling patient appointments and addressing inquiries. This role emphasizes building a strong rapport with patients to enhance their experience and fulfill their needs effectively.

The ideal candidate will have a high school diploma and some experience in customer service or contact centers. They will work within a healthcare setting, navigating different systems to assist patients efficiently.

Qualifications

• 6 months of contact center or customer service experience preferred.
• Experience in a medical office scheduling environment is a plus.

Responsibilities

• Respond to inquiries from patients and other callers.
• Schedule appointments based on physician protocols.
• Utilize healthcare systems and applications to manage patient information.
• Adhere to call metrics and team collaboration for patient interactions.

Skills

Customer service

Active listening

Empathy

Communication

Education

High School diploma or equivalent

Job description

NYU Langone Hospitals is seeking an Access Center Representative I to provide excellent customer service while scheduling patient appointments and addressing inquiries. This role emphasizes building a strong rapport with patients to enhance their experience and fulfill their needs effectively.

The ideal candidate will have a high school diploma and some experience in customer service or contact centers. They will work within a healthcare setting, navigating different systems to assist patients efficiently.