Patient Access Specialist: Scheduling & Care Coordination

ADP, Inc.; Fort Dodge (IA); Hybrid; USD 22,000 - 28,000; Full time

Job summary

ADP, Inc. in Fort Dodge, IA is seeking a Patient Access Center Representative to manage scheduling for Medical, Dental, Behavioral Health, Optometry, Pharmacy, and other CHC services. You will ensure timely access, accurate scheduling, and excellent customer service while maintaining HIPAA compliance.

The role starts on-site during the probationary period with the potential for hybrid work after probation based on performance. Strong communication and customer service skills are essential.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Preferred: healthcare or FQHC experience.
• Preferred: bilingual skills.

Responsibilities

• Schedule, reschedule, and cancel patient appointments for all departments.
• Triage appointment requests based on visit type, urgency, and provider availability.
• Enter and update appointment details in the EHR (Epic/OCHIN).
• Coordinate same-day, urgent, and walk-in appointments.
• Provide patients with clear appointment instructions.
• Answer incoming calls professionally.
• Assist with MyChart enrollment.
• Verify demographics and insurance.
• Communicate sliding fee discount information when applicable.
• Adhere to HIPAA, HRSA, and organizational policies.

Skills

Customer service experience

Education

High school diploma or GED

Job description

ADP, Inc. in Fort Dodge, IA is seeking a Patient Access Center Representative to manage scheduling for Medical, Dental, Behavioral Health, Optometry, Pharmacy, and other CHC services. You will ensure timely access, accurate scheduling, and excellent customer service while maintaining HIPAA compliance.

The role starts on-site during the probationary period with the potential for hybrid work after probation based on performance. Strong communication and customer service skills are essential.