Patient Access & Scheduling Specialist

Van Buren County Hospital; Iowa, Northern (LA, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Van Buren County Hospital seeks a Patient Access Representative primarily based at Farmington Medical Clinic in Farmington, Iowa. This role greets patients, registers demographics and insurance data, schedules services, and processes payments to support accurate front-end Revenue Cycle activities.

The ideal candidate has strong customer service and communication skills, with experience in healthcare admin and proficiency with electronic records.

Qualifications

• High school diploma or equivalent required.
• AHA BLS certification required or must be obtained within VBCH timeframe.
• Previous customer service, healthcare, medical office, registration, scheduling, insurance, or related administrative experience preferred.
• Previous healthcare registration or Patient Access experience preferred.
• Previous experience with electronic records or computer-based information systems preferred.
• Strong customer service, communication, computer, and organizational skills.
• Ability to learn and effectively use Epic and other assigned electronic systems.

Responsibilities

• Greet and assist patients, families, and visitors in a professional and courteous manner.
• Register patients and accurately obtain and verify demographic, insurance, and billing information.
• Schedule clinic appointments, services, and referrals according to established workflows.
• Collect copayments and other patient payments and accurately document transactions.
• Obtain required registration documentation, signatures, consents, and acknowledgments.
• Complete assigned registration, scheduling, referral, and Revenue Cycle work queues.
• Scan and appropriately maintain required documentation within the electronic health record.
• Respond to patient inquiries and provide appropriate scheduling and Patient Access information.
• Work collaboratively with providers, nursing staff, Revenue Cycle, and other VBCH departments.
• Maintain accuracy, confidentiality, and attention to detail in all Patient Access functions.
• Cross-train and provide coverage at other VBCH clinic locations as operational needs require.

Skills

Customer service

Multitasking

Communication

Organizational skills

Education

High school diploma or equivalent

AHA BLS certification or ability to obtain

Tools

Epic EMR

Job description

Van Buren County Hospital seeks a Patient Access Representative primarily based at Farmington Medical Clinic in Farmington, Iowa. This role greets patients, registers demographics and insurance data, schedules services, and processes payments to support accurate front-end Revenue Cycle activities.

The ideal candidate has strong customer service and communication skills, with experience in healthcare admin and proficiency with electronic records.