Patient Experience Leader: Front Desk & Access

Community Health Center; Fort Dodge (IA); On-site; USD 45,000 - 60,000; Full time

Job summary

Community Health Center of Fort Dodge is seeking a Patient Experience Supervisor to lead the Fort Dodge front desk team, financial advocates, and related staff. This full-time role focuses on delivering a welcoming, efficient patient experience from registration to visit completion.

The supervisor will oversee scheduling, registration accuracy, cash handling, and compliance, while partnering with clinical leadership and revenue cycle teams to optimize access and service quality.

Qualifications

• Minimum of three years in healthcare, medical office, patient access, or related experience.

Responsibilities

• Provide direct supervision and coaching to Patient Access staff.
• Monitor staffing, performance, and attendance; ensure coverage.
• Oversee front desk operations at Fort Dodge and Dayton locations.
• Coordinate scheduling and patient access workflows with leadership.
• Ensure HIPAA privacy and confidentiality in all processes.
• Collaborate with billing, revenue cycle, and clinical leadership to improve access.

Skills

Leadership

Customer service

Communication

Problem-solving

Staff coaching

Time management

Education

High school diploma or GED

Healthcare administration degree (preferred)

Bachelor’s degree (preferred)

Tools

Epic

Job description

Community Health Center of Fort Dodge is seeking a Patient Experience Supervisor to lead the Fort Dodge front desk team, financial advocates, and related staff. This full-time role focuses on delivering a welcoming, efficient patient experience from registration to visit completion.

The supervisor will oversee scheduling, registration accuracy, cash handling, and compliance, while partnering with clinical leadership and revenue cycle teams to optimize access and service quality.