Patient Access Center Representative

ADP, Inc.; Fort Dodge (IA); Hybrid; USD 22,000 - 28,000; Full time

Job summary

ADP, Inc. in Fort Dodge, IA is seeking a Patient Access Center Representative to manage scheduling for Medical, Dental, Behavioral Health, Optometry, Pharmacy, and other CHC services. You will ensure timely access, accurate scheduling, and excellent customer service while maintaining HIPAA compliance.

The role starts on-site during the probationary period with the potential for hybrid work after probation based on performance. Strong communication and customer service skills are essential.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience.
• Preferred: healthcare or FQHC experience.
• Preferred: bilingual skills.

Responsibilities

• Schedule, reschedule, and cancel patient appointments for all departments.
• Triage appointment requests based on visit type, urgency, and provider availability.
• Enter and update appointment details in the EHR (Epic/OCHIN).
• Coordinate same-day, urgent, and walk-in appointments.
• Provide patients with clear appointment instructions.
• Answer incoming calls professionally.
• Assist with MyChart enrollment.
• Verify demographics and insurance.
• Communicate sliding fee discount information when applicable.
• Adhere to HIPAA, HRSA, and organizational policies.

Skills

Customer service experience

Education

High school diploma or GED

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Access Center Representative

Full Time Fort Dodge, IA, US

4 days ago Requisition ID: 1140

Salary Range: $16.00 To $20.00 Hourly

Job Description
Patient Access Center Representative (All Departments)

FLSA Status: Non-Exempt

Department: Patient Access / Scheduling

Reports To: Patient Access Manager or Designee

Work Location: On-site during probationary period; Hybrid eligible after successful completion of probation

Schedule: Full-time (hours may vary based on clinic operations)

Position Summary

The Patient Access Center Representative serves as the primary point of contact for patients seeking to schedule, reschedule, or cancel appointments across all service lines, including Medical, Dental, Behavioral Health, Optometry, Pharmacy, and other CHC services. This role ensures timely access to care, accurate scheduling, excellent customer service, and adherence to FQHC, HRSA, and organizational policies. Following successful completion of the probationary period and demonstrated competency, this position may transition to a hybrid work arrangement.

Essential Duties and Responsibilities:

• Schedule, reschedule, and cancel patient appointments for all departments in accordance with clinic scheduling guidelines.
• Appropriately triage appointment requests based on visit type, urgency, and provider availability.
• Accurately enter and update appointment details in the EHR (Epic/OCHIN).
• Coordinate same-day, urgent, and walk-in appointments.
• Provide patients with clear appointment instructions.
• Answer incoming calls professionally.
• Utilize approved scripting.
• Assist with MyChart enrollment.
• Refer non-scheduling issues appropriately.
• Verify demographics and insurance.
• Communicate sliding fee discount information when applicable.
• Communicate scheduling updates with teams.
• Adhere to HIPAA, HRSA, and organizational policies.
• Participate in training and quality improvement initiatives.

This position is on-site during the probationary period. Hybrid eligibility is based on demonstrated competency, attendance, and performance.

Qualifications

Required:

• High school diploma or GED
• One year customer service experience

Preferred:

• Healthcare or FQHC experience
• Bilingual skills preferred

Physical Requirements

• Frequent computer and phone use

Disclaimer

This job description is not intended to be all-inclusive and may be modified at any time.