Patient Access Specialist

10000 Sanford; United States; On-site; USD 22,000 - 32,000; Part time

Job summary

Sanford Health is seeking a Patient Access Representative to provide exceptional service as the first point of contact, by phone or in clinic. The role supports registration, scheduling, and payments with a 20-hour weekly schedule across the United States.

Ideal candidates have a high school diploma, 1 year in a medical office, and strong customer service. Some locations may require BLS; compensation is commensurate with experience.

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients & verifies demographics.
• Create, scan & route documents or electronic forms.
• Inform patients what the document is & capture signatures.
• Establishes and assigns financial responsibility and assists with arrangements.
• Collects co-payments, pre-payments, and payments on account balances.
• Work with nursing team & providers to coordinate & schedule appointments.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services and check patients in/out.
• Operate multi-line phone and manage recall/waitlists.
• Coordinate Telemed appointments and reminder calls for appointments.

Skills

Customer service

Medical terminology

Phone & in-person service

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Sanford Health is seeking a Patient Access Representative to provide exceptional service as the first point of contact, by phone or in clinic. The role supports registration, scheduling, and payments with a 20-hour weekly schedule across the United States.

Ideal candidates have a high school diploma, 1 year in a medical office, and strong customer service. Some locations may require BLS; compensation is commensurate with experience.