Patient Access Specialist: Registration & Scheduling

CommonSpirit Health; Houston (TX); On-site; USD 26,000 - 37,000; Full time

Job summary

CommonSpirit Health in Houston seeks a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration.

You will verify demographics, insurance eligibility, and account information in multiple systems, support scheduling, and document in the EHR, while communicating financial responsibilities and collecting payments as appropriate.

Qualifications

• High School Graduate General Studies required or GED upon hire.
• 1-3 years of relevant customer service experience required.
• Preferred: 1-3 years of experience in healthcare patient access and knowledge of patient registration procedures, health insurance payers, and real-time insurance verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographics and insurance verification within the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established tools and collect payments at time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and workflow adherence.
• Identify and resolve routine registration and insurance discrepancies; escalate complex issues as needed.
• Provide patient-facing support via telephone and other approved channels, documenting interactions per procedures.

Skills

Customer service

Healthcare knowledge

Education

High School Graduate General Studies

High School GED General Studies

Job description

CommonSpirit Health in Houston seeks a Patient Access Representative to perform patient registration and admitting across hospital access points, including the Emergency Department and main registration.

You will verify demographics, insurance eligibility, and account information in multiple systems, support scheduling, and document in the EHR, while communicating financial responsibilities and collecting payments as appropriate.