Patient Access Specialist – Registration & Scheduling

Baylor St. Luke's Medical Center; United States; On-site; USD 25,000 - 33,000; Full time

Job summary

Baylor St. Luke’s Medical Center in Texas is hiring a Patient Access Representative to perform patient registration and admitting across assigned access points, including the Emergency Department and main registration.

You will gather and verify demographic, insurance, and account information in multiple systems, resolve discrepancies, support high-volume workflow, and work with the care team, patients, and families to ensure a positive experience while upholding privacy, accuracy, and

Qualifications

• High school diploma or GED required.
• 1–3 years of customer service experience preferred.
• Healthcare patient access experience is a plus.

Responsibilities

• Register patients and verify demographics, insurance, and account information in multiple systems.
• Scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Explain financial responsibilities and collect payments when appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care.
• Identify and resolve routine registration and insurance discrepancies following established workflows.
• Provide patient-facing support via telephone and other approved channels.

Skills

Customer service experience

Communication skills

Data entry accuracy

Education

High School Diploma

GED

Job description

Baylor St. Luke’s Medical Center in Texas is hiring a Patient Access Representative to perform patient registration and admitting across assigned access points, including the Emergency Department and main registration.

You will gather and verify demographic, insurance, and account information in multiple systems, resolve discrepancies, support high-volume workflow, and work with the care team, patients, and families to ensure a positive experience while upholding privacy, accuracy, and