Patient Access Specialist: Registration & Billing Support

0090 Presbyterian System Services; United States; On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Comprehensive benefits package

Wellness rewards program

Albuquerque staff amenities

Job summary

Presbyterian Healthcare Services in Albuquerque, NM seeks a Patient Access Advocate for PRESNow Paseo. The role handles primary registration for self-pay, government and commercial accounts on service date for both scheduled and unscheduled visits, ensuring accurate demographic and insurance data and guiding patients.

This PRN, days shift position requires registration proficiency, EPIC knowledge and strong customer service.

Qualifications

• High school diploma/GED with 6 months healthcare or 1 year customer service.
• Complete Patient Access Academy with a passing score ≥85% within 6 months of start.
• CHAA, CHAM or other industry equivalent certification preferred.
• Basic understanding of insurance, medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred.
• Demonstrated strong keyboarding skills and data entry.
• Pass EPIC proficiency test with ≥85% score after training.

Responsibilities

• Provide exceptional patient experience using CARES, AIDET and EPE tools.
• Address and de-escalate complaints in the moment.
• Manage conflicts and involve a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educate patients about insurance benefits and liabilities.
• Ensure accounts are financially cleared at time of service.

Skills

Customer service

Registration

Documentation

Insurance understanding

Education

High school diploma/GED

Tools

EPIC

Microsoft Office

Job description

Presbyterian Healthcare Services in Albuquerque, NM seeks a Patient Access Advocate for PRESNow Paseo. The role handles primary registration for self-pay, government and commercial accounts on service date for both scheduled and unscheduled visits, ensuring accurate demographic and insurance data and guiding patients.

This PRN, days shift position requires registration proficiency, EPIC knowledge and strong customer service.