Patient Access Navigator II - Registration & Insurance

0090 Presbyterian System Services; Rio Rancho (NM); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Disability insurance (short/long-term)

Group term life insurance

Employee wellness program

Job summary

Presbyterian Healthcare Services in Rio Rancho, NM is hiring a Patient Access Advocate II to register patients for self-pay, government, and commercial accounts at the point of service. The role includes verifying demographics, collecting financial information, and ensuring accurate registration for clean billing.

The position is full-time, with daytime shifts at PMG - Rio Rancho High Resort 4100, and requires knowledge of Medicare guidelines, strong customer service, and Basic insurance

Qualifications

• 6 months experience in healthcare setting or 1 year customer service background.
• Pass 2 week Patient Access Academy with a passing score of 85% or higher (within 6 mos of start).
• CHAA, CHAM or other industry equivalent certification preferred
• Basic understanding of insurance preferred.
• Basic understanding of medical terminology and billing codes (DRG, ICD-10, CPT, HCPCS) preferred
• Requires basic understanding of registration and healthcare.
• Demonstrated strong keyboarding skills, ensuring efficient data entry and documentation.
• Knowledge in Microsoft Office Products.
• Pass EPIC proficiency test required with a 85% score at completion of the Epic Training class.

Responsibilities

• Provide exceptional patient experience using CARES, AIDET and EPE tools.
• Resolve complaints in the moment using de-escalation processes.
• Manage conflicts and escalate to a supervisor when needed.
• Implement PROMISE and CARES behaviors in every encounter.
• Educate patients regarding insurance benefits and liabilities.
• Ensure accounts are financially cleared at time of service.

Skills

Healthcare experience

Patient Access training

Insurance basics

Medical terminology

Epic proficiency

Microsoft Office

Typing speed

Education

High school diploma/GED

Tools

EPIC

Job description

Presbyterian Healthcare Services in Rio Rancho, NM is hiring a Patient Access Advocate II to register patients for self-pay, government, and commercial accounts at the point of service. The role includes verifying demographics, collecting financial information, and ensuring accurate registration for clean billing.

The position is full-time, with daytime shifts at PMG - Rio Rancho High Resort 4100, and requires knowledge of Medicare guidelines, strong customer service, and Basic insurance