Patient Access Specialist: Registration & Billing Support

Houston Methodist; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Houston Methodist Willowbrook Hospital is seeking a Patient Access Associate to collect and verify patient demographics and insurance information at multiple entry points, perform cashiering duties, and ensure accurate billing data in the EHR system.

Responsibilities include explaining consent forms, handling payments, verifying insurance, and maintaining HIPAA compliance while delivering exceptional customer service in a fast-paced environment.

Qualifications

• Two years of experience in a strong customer service environment.
• One year of registration experience in a hospital environment preferred.
• Proficient in English communication.

Responsibilities

• Obtains and records accurate demographic and insurance information.
• Explains consent forms, obtains signatures, and answers questions professionally.
• Collects payments and balances cash drawer.
• Performs insurance verification to determine patient out-of-pocket costs.
• Meets department goals for accuracy and productivity.
• Communicates professionally with patients, physicians, and co-workers.

Skills

Customer service

Registration

Communication

HIPAA compliance

EMTALA

Cash handling

EHR navigation

Multi-tasking

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Office

EHR systems

Job description

Houston Methodist Willowbrook Hospital is seeking a Patient Access Associate to collect and verify patient demographics and insurance information at multiple entry points, perform cashiering duties, and ensure accurate billing data in the EHR system.

Responsibilities include explaining consent forms, handling payments, verifying insurance, and maintaining HIPAA compliance while delivering exceptional customer service in a fast-paced environment.