Patient Access and Financial Counseling Specialist

MHS Brown University Health Taunton; United States; Sur place; USD 28 000 - 40 000; Plein temps

Résumé du poste

Brown University Health Taunton Morton Hospital, Taunton, MA, is seeking a Per Diem Patient Access professional to ensure accurate patient registration, verify demographics and insurance eligibility, and collect financial information for services provided.

The role emphasizes compliant documentation, collaboration with hospital departments, and delivering outstanding customer service while meeting performance and regulatory standards.

Qualifications

• 1-2 years experience in hospital/clinic or related field preferred.
• Familiarity with patient access tools and systems; Microsoft Office required.
• Excellent customer service and communication skills.
• Comfortable with collection processes and securing solutions for uninsured.
• Knowledge of medical terminology; ability to work in a team.

Responsabilités

• Greets, receives and escorts patients as required and consistent with customer service guidelines.
• Collects and verifies patient demographic, insurance eligibility, and financial information and documents in hospital systems.
• Responsible for consistent and accurate use and execution of department SOPs and supporting tools, software, websites.
• Identifies current and prior patient balances, educates patients on financial responsibilities, and collects them.
• Screens self-pay patients and facilitates solution applications or payment as appropriate.
• Interviews patients bedside as needed to facilitate timely and effective solutions (ED only).
• Assists patients in establishing secured installment plans when applicable.
• Ensures all hospital and regulatory requirements are met (HIPAA, signatures, etc.).
• Meets performance standards established by Patient Access leadership (quality, collections, customer service, etc.).
• Delivers exemplary customer service for patients as per guidelines.
• Works with patient access peers and other hospital departments.
• Performs other duties as assigned.

Connaissances

Customer service

Communication

Teamwork

Formation

High School Diploma or equivalent

Medical Assistant course

Associate degree preferred

Outils

Microsoft Office

Description du poste

Brown University Health Taunton Morton Hospital, Taunton, MA, is seeking a Per Diem Patient Access professional to ensure accurate patient registration, verify demographics and insurance eligibility, and collect financial information for services provided.

The role emphasizes compliant documentation, collaboration with hospital departments, and delivering outstanding customer service while meeting performance and regulatory standards.