Patient Access Specialist: Registration & Billing

Community Health Network (Indianapolis); Indianapolis (IN); On-site; USD 22,000 - 30,000; Full time

Job summary

Community Health Network is seeking an Associate Patient Access Representative (APAR) to serve as the first contact for visitors and manage patient registration, financial clearance, and related tasks. The role includes check-ins, scheduling, payment collection, insurance verification, and compliance management to ensure smooth workflows.

Ideal candidates have a High School Diploma or GED and at least 1 year of healthcare office or strong customer service experience, with proficiency in

Qualifications

• Experience in healthcare office setting and/or strong customer service background is preferred.
• Proficient in Registration/Admissions for inpatient, outpatient, and emergency admits.
• Completes Admissions, Discharges, and Transfers in a timely manner when applicable.
• Ability to monitor and perform patient hospital and ambulatory movements.
• Gathers and verifies patient demographics, insurance, and financial information.

Responsibilities

• Check-ins and scheduling for visits.
• Payment collection and insurance verification.
• Compliance management and administrative preparation for visits.
• Pre-register scheduled patients using EPIC work queue.
• Verify CMS coverage and eligibility information for patients.

Skills

Customer service

Healthcare office experience

Registration/Admissions handling

Education

High School Diploma or GED

Tools

EPIC system

Job description

Community Health Network is seeking an Associate Patient Access Representative (APAR) to serve as the first contact for visitors and manage patient registration, financial clearance, and related tasks. The role includes check-ins, scheduling, payment collection, insurance verification, and compliance management to ensure smooth workflows.

Ideal candidates have a High School Diploma or GED and at least 1 year of healthcare office or strong customer service experience, with proficiency in