Patient Access Associate: Front Desk & Registration

Community Health Network; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Community Health Network seeks an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling patient registration, financial clearance, and access workflows. You will check in patients, schedule visits, collect payments, and verify insurance while ensuring compliant processes.

The APAR supports smooth operations across front-office and back-office functions, using EPIC and other systems to ensure accurate records and timely admissions, transfers, and discharges.

Qualifications

• High School Diploma or GED required.
• 1+ years healthcare office setting and/or strong customer service preferred.
• Registration/Admissions: proficient in inpatient, outpatient, and emergency admits.
• Completes Admissions, Discharges, and Transfers in a timely manner.
• Verifies CMS standards and communicates coverage and eligibility information.
• Gathers and verifies patient demographics, insurance, and financial information.
• Confirms completeness of the electronic health record (EHR).

Responsibilities

• Handle front-office tasks including patient check-ins and scheduling.
• Perform financial clearance and payment collection.
• Verify insurance coverage and benefits for patients.
• Maintain accurate patient demographics and medical records in the system.
• Ensure compliance with guidelines and proper EHR documentation.

Skills

Customer service

Registration processes

CMS verification knowledge

Education

High School Diploma or GED

Tools

EPIC

Job description

Community Health Network seeks an Associate Patient Access Representative (APAR) to be the first contact for visitors, handling patient registration, financial clearance, and access workflows. You will check in patients, schedule visits, collect payments, and verify insurance while ensuring compliant processes.

The APAR supports smooth operations across front-office and back-office functions, using EPIC and other systems to ensure accurate records and timely admissions, transfers, and discharges.