Patient Access & Registration Specialist

Bronson Methodist Hospital; Kalamazoo (MI); Presencial; USD 22.000 - 30.000; Tempo integral

Resumo da vaga

Bronson Methodist Hospital is seeking a Customer Service–oriented Patient Representative to support patient access and registration processes. You will collect demographics, verify insurance, and provide cost estimates while maintaining a high level of customer service.

The role requires accuracy, the ability to multitask, and adherence to HIPAA guidelines. A strong foundation in medical terminology and billing is preferred, with weekend standby rotations for ED assignments as applicable.

Qualificações

• High school diploma or GED required.
• Previous customer service experience required.
• Medical Terminology, CPT and ICD-10 coding strongly preferred.
• Typing 45 WPM, basic ten key, and Windows computer skills.
• Experience with multiple computer applications/OS and office machines.
• Knowledge of HIPAA, payer regulations, patient rights.
• Understanding revenue cycle and impact of accurate registration.
• Registration accuracy supports patient satisfaction.

Responsabilidades

• Greet and register patients; collect and verify demographic and insurance information.
• Verify insurance eligibility and obtain authorizations as needed.
• Provide financial information, price estimates and collect payments.
• Schedule appointments and communicate appointment details across departments.
• Maintain confidentiality and ensure patient rights in all interactions.

Conhecimentos

Customer service

Communication

Data entry

Medical terminology

HIPAA compliance

Problem solving

Multitasking

Formação

High school diploma or GED

Ferramentas

Typing 45 WPM

Descrição da vaga

Bronson Methodist Hospital is seeking a Customer Service–oriented Patient Representative to support patient access and registration processes. You will collect demographics, verify insurance, and provide cost estimates while maintaining a high level of customer service.

The role requires accuracy, the ability to multitask, and adherence to HIPAA guidelines. A strong foundation in medical terminology and billing is preferred, with weekend standby rotations for ED assignments as applicable.