Patient Access Specialist (PRN) – Calm, Compassionate Care

R1 RCM, Inc.; Florence (AL); On-site; USD 20,000 - 26,000; Part time

Job summary

R1 RCM Inc. is seeking a Patient Access Representative in Alabama for PRN, as-needed shifts with a minimum 48 hours per month and 24 hours on call. You will be the first point of contact, registering patients, gathering information, and guiding them through the care access process.

The role emphasizes compassionate communication, accurate data entry, and collaboration with clinical teams to ensure smooth patient flow and timely access to care.

Qualifications

• Exceptional customer service experience and interpersonal skills required.
• Ability to remain composed and professional in a fast-paced environment.
• Must multitask, prioritize, and maintain high attention to detail.

Responsibilities

• Provide exceptional customer service and assist patients with check-in across multiple systems.
• Answer phones and gather accurate patient information quickly.
• Support timely access to care by minimizing registration delays and answering questions clearly.
• Build trust with patients who may be anxious or stressed.
• Navigate insurance details, collect demographics and co-pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Attention to detail

Professionalism

Education

High School Diploma or GED

Job description

R1 RCM Inc. is seeking a Patient Access Representative in Alabama for PRN, as-needed shifts with a minimum 48 hours per month and 24 hours on call. You will be the first point of contact, registering patients, gathering information, and guiding them through the care access process.

The role emphasizes compassionate communication, accurate data entry, and collaboration with clinical teams to ensure smooth patient flow and timely access to care.