Patient Access Specialist – Primary Care

Park Nicollet Health Services; BLOOMINGTON (MN); On-site; USD 21,000 - 28,000; Full time

Job summary

Park Nicollet Health Services in Bloomington, MN, is seeking a Receptionist, Med II to manage front-desk and call-center tasks. You will greet patients, collect co-pays, schedule follow-ups, and support clerical duties while ensuring courteous, accurate service during scheduled hours.

The role requires basic computer skills, strong communication, and the ability to follow scripts and department guidelines in a fast-paced environment.

Qualifications

• Accurate computer/keyboard skills required.
• Knowledge of age-related growth and development principles to provide appropriate service and assure patient safety.
• Proficient operation of telephone, headset, PC, printer, fax machine.

Responsibilities

• Answer incoming calls in queue and support department internal lines.
• Transfer calls accurately.
• Use scripts to support patient interactions.
• Review and understand department measures that support service goals.
• Greet patients and direct them to appropriate care areas.
• Complete patient check-in and necessary paperwork for visits.
• Process payments and co-pays at closing.

Skills

Accurate keyboarding

Phone etiquette

Telephone and headsets

Customer service

Tools

Telephone headset

PC

Printer

Fax machine

Job description

Park Nicollet Health Services in Bloomington, MN, is seeking a Receptionist, Med II to manage front-desk and call-center tasks. You will greet patients, collect co-pays, schedule follow-ups, and support clerical duties while ensuring courteous, accurate service during scheduled hours.

The role requires basic computer skills, strong communication, and the ability to follow scripts and department guidelines in a fast-paced environment.