Patient Access Specialist I: Streamline Check-Ins

C002 Medical University Hospital Authority (MUHA); Georgia; Presencial; USD 23 000 - 32 000; Tempo integral

Resumo da oferta

Medical University of South Carolina (MUSC) is seeking an Employee in Patient Access Services to support preadmission and admission processes. This role processes demographic and insurance data, ensures accuracy, and liaises between patients, financial counselors, and patient accounting.

The position operates in the Patient Admissions Department, guiding staff on registration procedures, insurance inquiries, and service excellence, while driving registration flow and compliance with policies.

Qualificações

• Minimum high school diploma or GED with 1 year of customer service experience.
• Experience with hospital information systems or word processing preferred.
• Ability to interpret and apply financial procedures and regulations.

Responsabilidades

• Assist staff with registration procedures, insurance verification, and customer service best practices.
• Serve as a subject matter expert in patient access workflows and policies.
• Coordinate patient flow and scheduling for efficient registration and check-in.
• Handle escalated inquiries or issues to improve patient satisfaction.
• Collaborate with clinical departments to address care needs and access processes.
• Conduct quality assurance audits of registration data and documentation.
• Assist with training new staff and ongoing education on access policies.
• Monitor KPIs related to registration accuracy, wait times, and satisfaction.
• Participate in meetings to improve operations and patient experience.

Conhecimentos

Customer service

Insurance verification

Registration procedures

Communication

Formação académica

High school diploma or GED

Ferramentas

Hospital Information Systems

Word Processing

Descrição da oferta de emprego

Medical University of South Carolina (MUSC) is seeking an Employee in Patient Access Services to support preadmission and admission processes. This role processes demographic and insurance data, ensures accuracy, and liaises between patients, financial counselors, and patient accounting.

The position operates in the Patient Admissions Department, guiding staff on registration procedures, insurance inquiries, and service excellence, while driving registration flow and compliance with policies.