Patient Access & Verification Specialist

United-Memorial-Medical-Center; Town of Batavia (NY); On-site; USD 37,000 - 42,000; Full time

Job summary

Rochester Regional Health Batavia Medical Campus is seeking a full-time Registration Specialist to interview patients or their representatives, gather registration data, verify insurance, and collect payments. The role emphasizes excellent customer service and accurate data entry.

Responsibilities include answering calls, greeting patients, scheduling visits, obtaining authorizations, communicating financial assistance options, and ensuring compliance with departmental policy.

Qualifications

• Two year degree or equivalent combination of education and work experience preferred.
• Excellent customer service and communication skills.

Responsibilities

• Manages incoming calls while providing necessary information.
• Greeting patients and/or their representatives and providing direction as needed.
• Scheduling and/or prescheduling patient appointments.
• Interviewing the patient and/or their representative for necessary information and completing the registration process.
• Verification of insurance eligibility/coverage and obtaining necessary precertifications/authorizations when applicable.
• Collecting/processing co-payments and other types of payments; provides cost estimates when applicable.
• Ensures data accuracy and compliance with departmental policy.
• Communicates with payers, physician offices, and other departments as needed.

Skills

Customer service

Communication

Education

Associate degree

Tools

Care Connect

Job description

Rochester Regional Health Batavia Medical Campus is seeking a full-time Registration Specialist to interview patients or their representatives, gather registration data, verify insurance, and collect payments. The role emphasizes excellent customer service and accurate data entry.

Responsibilities include answering calls, greeting patients, scheduling visits, obtaining authorizations, communicating financial assistance options, and ensuring compliance with departmental policy.